Privacy Policy

Introduction

Steady Moving Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our moving services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you request a quote, book a moving service, contact us, or otherwise interact with our services. This information may include your name, email address, phone number, physical address (both current and destination), moving date, and details about your moving needs.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. We also collect information about how you interact with our website, such as pages viewed, links clicked, and other actions taken on the site. This information is collected using cookies, log files, and similar tracking technologies.

Payment Information

If you make a payment for our services, we collect payment information necessary to process your transaction. However, we do not store complete credit card numbers or sensitive payment information on our servers. Payment processing is handled by secure third-party payment processors who comply with PCI-DSS standards.

How We Use Your Information

We use the information we collect for various purposes, including to provide, maintain, and improve our moving services. Specifically, we use your information to process your moving requests and bookings, communicate with you about your move including scheduling and logistics, send you quotes and estimates, process payments and maintain financial records, respond to your inquiries and provide customer support, send you marketing communications about our services (with your consent), improve our website and services based on user feedback and behavior, prevent fraud and enhance security, and comply with legal obligations and resolve disputes.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or subpoena. We may also disclose your information to protect our rights, privacy, safety, or property, or that of our customers or others.

Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your personal information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using SSL/TLS protocols, secure storage of personal information on protected servers, regular security assessments and updates, access controls limiting who can view your information, and employee training on data protection and privacy practices.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, we retain customer information for seven years after the completion of services for tax, legal, and business purposes. After this period, we securely delete or anonymize your personal information.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access and receive a copy of your personal information, the right to correct or update inaccurate or incomplete information, the right to delete your personal information (subject to certain exceptions), the right to restrict or object to the processing of your information, the right to data portability (receiving your information in a structured, commonly used format), and the right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note that we may need to verify your identity before processing your request.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, use, disclose, and sell (though we do not sell personal information). You have the right to request deletion of your personal information, subject to certain exceptions. You have the right to opt-out of the sale of personal information (not applicable as we do not sell information). You have the right to non-discrimination for exercising your CCPA rights.

To exercise these rights, please contact us at (628) 946-6736, (213) 325-2052, or [email protected]. We will not discriminate against you for exercising your CCPA rights.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired) for various purposes, including remembering your preferences, understanding how you use our website, improving user experience, and analyzing website traffic and trends.

Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or partner services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information as soon as possible. If you believe we have collected information from a child under 18, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: